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WARRANTY TERMS

1) The warranty period starts on the date the product is delivered and is “2 years” for consumers.

2) The entire product, including all of its parts, is covered by the warranty (items excluded in the warranty certificate are not covered).

3) If the product is found to be defective, the consumer has the following rights under Article 11 of Consumer Protection Law No. 6502:

a- Withdrawal from the contract

b- Requesting a reduction in the sale price

c- Requesting free repair

d- Requesting replacement of the product with a defect-free equivalent, if possible

and may exercise any one of these rights.

4) If the consumer chooses the right to free repair, the seller is obliged to repair the product, or have it repaired, without charging any fee for labour, replaced parts or under any other name. The consumer may also exercise the right to free repair against the manufacturer or importer. The seller, manufacturer and importer are jointly and severally liable for the consumer’s exercise of this right.

5) If the consumer exercises the right to free repair and the product:

- breaks down again within the warranty period,

- is not repaired within the maximum time required for its repair,

- is determined in a report by the authorised service centre, seller, manufacturer or importer to be impossible to repair; the consumer may request from the seller a refund of the price, a price reduction proportional to the defect or, if possible, replacement of the product with a defect-free equivalent. The seller cannot reject the consumer’s request. If this request is not fulfilled, the seller, manufacturer and importer are jointly and severally liable.

6) The repair time of the product cannot exceed 20 working days. Within the warranty period, this period starts on the date the fault is reported to the authorised service centre or the seller; outside the warranty period, it starts on the date the product is delivered to the authorised service centre. If the fault cannot be fixed within 10 working days, the manufacturer or importer must provide the consumer with another product with similar features until the repair is complete. If the product breaks down within the warranty period, the time spent on repair is added to the warranty period.

7) Faults caused by using the product contrary to the instructions in the user manual are not covered by the warranty.

8) In disputes arising from the exercise of warranty rights, the consumer may apply to the “Consumer Arbitration Committee or Consumer Court” in the place where they reside or where the consumer transaction took place.

9) If the seller does not provide this Warranty Certificate, the consumer may apply to the General Directorate of Consumer Protection and Market Surveillance of the Ministry of Customs and Trade.

10) When replacing spare parts under the warranty (free repair), the manufacturer may use an equivalent part and/or a part of another brand/model that may benefit the product.

CASES NOT COVERED BY THE WARRANTY

For the warranty given for KRON E-Bike bicycles to be valid, the following points must be observed.

1) A bicycle whose “Warranty Certificate” has not been filled in by the dealer is not covered by the warranty.

2) A bicycle whose “Initial Assembly” has not been carried out by an authorised service centre is not covered by the warranty.

3) Products whose periodic maintenance/repair during the warranty period has not been carried out at authorised service centres, and/or has not been carried out on time/completely/properly, are not covered by the warranty.

4) The following cases are not covered by the warranty:

- Faults caused by high current during charging

- Use of a non-original charger

- Any kind of tampering with the software

- Damage and faults resulting from falls or accidents

- Tyre punctures/tears

- Saddle tears

- Bending of the rim and/or other accessories

- Tuning adjustments

- Faults in the front chainring and rear sprocket caused by incorrect gear use

- Bending caused by the rear derailleur getting caught between the spokes due to an impact and/or a worn-out/worn/poorly maintained chain.

- Wear/rust caused by storage conditions (e.g. storing the bicycle in damp/humid places, exposure to sun/heat, cracking/wear of low-pressure tyres that lose air over time, and similar conditions)

- Fading/changes in the bicycle’s colour when it is exposed to intense sunlight/heat, etc.

- Fading/colour change of fluorescent and neon-coloured bicycles (because fluorescent and neon colours fade/change colour over time by their nature, the permanence of these colours is excluded from the warranty)

- Bleeding of hydraulic disc brakes

- Use of non-original spare parts and/or parts incompatible with the original condition of the product, and faults resulting from this

- Problems in the crankset caused by incorrectly fitted pedals

- Kickstand breakage caused by riding the bicycle with the kickstand down

- Problems arising from extra components (accessories/spare parts, etc.) fitted to the bicycle at the customer’s request and/or work carried out on it.

- Using the bicycle beyond its intended purpose (e.g. sudden braking, riding with the front wheel lifted in the air (wheelie), more than one person riding the bicycle at the same time, riding the bicycle down stairs, etc.)

- Problems caused by collisions/impacts/abrasion

CASES NOT COVERED BY THE WARRANTY

- Cleaning the bicycle with chemicals and/or exposure of the bicycle to chemicals

- Failure to comply with the conditions and/or recommendations set out in this warranty certificate, in particular those listed above,

are not covered by the warranty.

The Warranty Certificate in the user manual is the only valid document granting a warranty to the bicycle owner.

For a fault within the warranty period to be fixed under the warranty, the bicycle owner must apply to an authorised service centre with the following documents:

User Manual

Copy of Invoice

Warranty Certificate or a Copy

HAVE YOUR PERIODIC MAINTENANCE CARRIED OUT AT KRON AUTHORISED SERVICE CENTRES AT THE SPECIFIED INTERVALS.